Shipping & Returns
We want your stone to arrive safely, and we want you to love it once it's in your hand. Here's how shipping and returns work.
Shipping
How your stone travels Every stone ships fully insured, tracked, and signed for on delivery, in discreet packaging. We send by insured express courier.
Where we ship We ship worldwide.
When it arrives Delivery usually takes 3–7 business days after dispatch, plus any time in customs. You'll get tracking details as soon as your stone is on its way.
What shipping costs Shipping is based on your order total and includes insurance:
Order total — Shipping
Under $200 — $20
$200–$499 — $45
$500–$1,999 — $65
$2,000–$4,999 — $95
$5,000 and up — $125
Duties and taxes International orders may be subject to import duties, taxes, and courier brokerage fees in the destination country, including the United States. These are the buyer's responsibility and are collected by the carrier or customs at delivery. We always declare the true value and describe every package as loose natural gemstones. If you'd like to prepay duties, write to us before you order and we'll help.
Please check your address Make sure your shipping address is complete and correct. Someone will need to be there to sign for the package.
Returns
14 days to decide If a stone isn't right for you, you can return it. Let us know at info@treasured.global and hand the return to the carrier within 14 calendar days of confirmed delivery. The date the carrier accepts the package is what counts. We'll reply with return instructions.
What we need back
- The stone in the same condition you received it: not recut, repolished, set, damaged, or otherwise altered
- Every certificate, lab report, and document that came with it
- The original packaging, where possible
Return shipping Return shipping, insurance, and any customs duties, taxes, or brokerage fees on the return are your responsibility, unless we sent the wrong item, it arrived damaged, or the law says otherwise. Because stones are valuable, please use a tracked and fully insured service. A return counts as received once it reaches us.
Your refund When the stone arrives, we inspect it to confirm it's the same stone, in the same condition, with its paperwork. Once approved, we refund the item price to your original payment method. Original shipping, duties, and taxes generally aren't refundable unless the return was our mistake or the law requires it. Your bank may take a few days to show it.
Custom jewelry Custom and made-to-order pieces can't be returned once you've approved them and production starts, unless they arrive damaged, materially defective, or different from the approved specifications.
If something's wrong on arrival
Please open and check your package soon after it arrives. If anything is damaged, missing, or not what you ordered, email us within 48 hours of delivery at info@treasured.global. Keep the stone, packaging, and paperwork while we sort it out. Every shipment is insured, and we'll make it right with you.
Your legal consumer rights are never affected by this policy. Full details are in our Terms of Service.
Questions about a delivery or a return? Write to info@treasured.global. We reply personally.